Question 1

How do I find the right size?

Accepted Answer

At ALDEN & VALE, we want you to feel comfortable and confident in our clothes. Our collections are designed to fit different body types and are made from high-quality materials.

If you're unsure of your size, our size chart can help you. If you do get the wrong size, we offer simple and straightforward exchanges. Our dedicated team will be happy to help you find the perfect fit for you.

Question 2

How long will it take to get my orders?

Accepted Answer

We know you're excited to receive your order, so we'll do everything we can to get it to you as soon as possible! It takes 1-2 days to process your order and 4-6 working days for it to be shipped. To track your order, simply go to the 'Track Order' page on our website. Enter the tracking number you received via email and follow your order's journey to you!

Question 3

How do returns work?

Accepted Answer

Returns are easy!

Do the following: Send an email to info@alden-vale.com within 30 days of receiving your order and let us know that you want to return or exchange one or more products. Our team will then immediately send you instructions for the return:

Question 4

What payment methods can I use?

Accepted Answer

We offer a variety of payment methods to make your shopping experience as convenient and secure as possible. Here are the payment methods we currently accept:

Credit or debit card: We accept all major credit and debit cards, including Visa, Mastercard and Maestro.
Gift card or store credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Question 5

How can I track my order?

Accepted Answer

There will be a 'Track Order' button directly on your shipping confirmation email. Whenever you're curious and want to see where your order is, head back to the shipping confirmation email.

If you haven't receive a shipping email yet, your order is still being processed. Please be patient as our fulfillment team works tirelessly to get your order shipped.

Question 6

Help! I think my order is lost!

Accepted Answer

Worried that your order was lost in transit? If your order isn't showing up through the tracking link, your tracking number may update to advise of delayed delivery date.

Please give the tracking number time to update. If your item still hasn't been delivered within 30 days, please contact us immediately so we can solve the issue.

Question 7

Can I change my shipping address?

Accepted Answer

Accidentally put in the wrong shipping address? As long as your order isn't shipped out already, we'll be happy to change the shipping address. Send us an email with the new order details and we'll make the modification to your order.

all

TRUSTED BY OVER 51,000+ CUSTOMERS

We Have Answers.